Shipping Policy

Weloveplugs ("we" and "us") is the operator of (https://Weloveplugs.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

 

DISCREET SHIPPING

We always want to keep our packaging as discreet as we can. 

All our packaging is plain and white, with no branding and no description of the contents on the outside. Smaller orders will be sent in plain white packages, while larger orders will be sent in plain cardboard containers. You can see an example of this in the image below


The only thing anyone will see if they look at your package is your name and address, keeping your privacy in tact.

 

DISCREET PAYMENTS

We also provide a discreet payment service.

What this means is that your orders will not show up as Weloveplugs on your bank statement.



1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.

2. Shipping Cost

Free shipping for orders over $60, otherwise we charge $6 ($0-$59.99 we charge $6).

3. Returns

3.1 Return Due To Change Of Mind

Weloveplugs will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of the item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.

Weloveplugs will refund the value of the goods returned but will NOT refund\ the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, US domestic orders handling time: 1-3 days

transit time: 10-15 days


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 10 - 25 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping

Weloveplugs will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service inquiries, please email us at
contact@mail.Weloveplugs.com

Notice on Delayed Delivery of U.S. Logistics

According to information from the US Postal Service, due to the overwhelming demand for deliveries across the United States and the practices modified following the impact of COVID-19, US Postal delivery will experience a certain degree of delay.

Please refer to the following link for details of the affected states in the United States: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

Thank you for your understanding and support!

 

Due to COVID-19, shipments to below countries/regions have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. We're sorry and will keep working on this.
  • Africa
  • Algeria
  • Brazil
  • India
  • Indonesia
  • Kuwait
  • Morocco
  • Peru
  • Philippines
  • Qatar

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding tracking number. You can copy tracking number and search it at the link below. Please allow 3-5 business days for tracking information to be available.

Click the tracking link >> https://www.17track.net/en

 

Shipping Holidays / Offices Closed - There will be no pick-up or deliveries on the following dates. This can add up to 2 additional transit days to all expedited packages. Please plan accordingly.

Canada shipping fee:

Free shipping for orders over $60, otherwise we charge $6 ($0-$59.99 we charge $6).

Australia shipping fee:

Free shipping for orders over $60, otherwise we charge $6 ($0-$59.99 we charge $6).

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