Our policy lasts for 30 days. You can return it within 30 days. If 30 days have passed since your purchase, we will not be able to provide you with a refund or exchange.
Due to the personal and intimate nature of the items we sell, refunds are not offered on all products found on Weloveplugs. We cannot accept opened toys, even if unused, for health reasons.
We apologize for the inconvenience, but we want to ensure that no customer receives an opened product and for that reason we have set a strict return policy. Weloveplugs reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product. Print on demand, merchandise is ineligible for refunds.